National Conference on OSP along with National BPO Summit”


13th May 2019


Hall no. 2 & 3, Vigyan Bhawan Main


10 AM onwards followed by Lunch

Trai consultation paper Click here

Discussion Paper Click here

Invitation letter : Please down load invitation card from Click here

Invitation Card for entry from Click here

PL bring original Photo ID for entry to Vigyan Bhavan

Theme and Purpose:

BPOs and Call Centers provide employment to millions of youth in this country and earns billions of dollars (Estimated to touch 70 lakhs in direct employment and USD 350 billion in revenues by 2025). The Other Service Provider(OSP) regulation is the framework which enables the operation of BPOs in India. TRAI is currently seeking views on how to improve this framework. This conference is the core forum bringing together all stakeholders ranging from the industry to the government, to deliberate existing challenges threadbare to come up with solutions and approaches to give a boost to the BPO industry in India.


The conference is being organized by CMAI Association of India, BPO Council of India ( with technical association and guidance from Microsoft. Khaitan & Co. is the Knowledge Partner for the National Conference.The event details & proposed discussions paper are available at

Chief Guest:

Guest Of Honor:

Special VIP Delegate:

Vision & Focus Areas:

The Conference will focus on OSP related issues prevalent in India. In this conference consultation paper from TRAI will also be discussed and comments will be submitted to TRAI for further action. CMAI association of India is also promoting BPO Council of India (BCI) which provides platform to Domestic and International Call Centers/OSP licensees for their targeted growth and development and to address various issues being faced by the industry from customer or Government point of view and effectively contribute for development of sector and larger interest of the Country. The vision of the conference is to create a flourishing BPO/OSP industry which is spread across India and provides job opportunities. To achieve the vision we plan to interface with the various Ministries of Govt. of India, State Governments, Large customers and employee organizations and other Industry forums and contribute towards faster growth by overcoming challenges. Some of the initiatives are:

For more information about the National Conference, please contact Mr. Navtesh Goyal, ED & CEO :CMAI Association at +91 9711 869 771 and email is

Description paper for the conference and the trai consultation paper is available at

For escalation to Prof NK Goyal, President CMAI +9198111298798