Government Policies In BPO

05/Aug/2008   :   Revised “Terms and Conditions - Other Service Provider (OSP) Category”

02/Jun/2008    :  Office Memorandum - Decentralisation of registration under OSP and Telemarketing Category.

02/Jun/2008    :  Press Note - Decentralisation of registration of Call Centres (Domestic & International)

23/AUG/2007  :  Press Note - Decentralisation of registration of Call Centres (Domestic & International)

23/AUG/2007  :  Office Memorandum - Decentralisation of registration under OSP and Telemarketing Category.

Copies Of DOT Policies

DOT OSP/UCC Policies in brief

Annexure – I   : DoT letter No. 18-02/2008-CS-I dated 5.8.2008 click here

Annexure – II  :  DoT letter No. 18-02/2009-CS-I dated 22.5.2009 click here

Annexure – III : DoT letter No. 18-05/2009-CS-I dated 7.10.2011 click here

Annexure – IV :  DoT letter No. 18-05/2012-CS-I dated 21.11.2012 click here

Annexure – V  :  DoT letter No. 18-05/2009-CS-I dated 12.1.2016 click here

Annexure – VI :  DoT letter No. 18-05/2009-CS-I dated 13.1.2017 click here


Current Regulatory Regime for BPOs/ OSP Click here