National Conference on OSP along with National BPO Summit”


28th May 2019


Crown Plaza, Gurgaon


10 AM onwards followed by Lunch

Chief Guest:

Guest Of Honor:

The first National Conference was successfully held on 13th May at Vigyan Bhawan and attended by senior Government and industry leaders. You can see details at

➤ Brief about National Conference:

The conference from TRAI consultation paper and the National Digital Communications Policy, 2018, which gives focus to new technologies and OSP regulatory framework. There are lacuna and gaps in the present regulatory framework for OSPs and there is a need to simplify the terms, including restrictions on inter connectivity.

The clause 2.1.C.iv) of National Communication Digital Policy, 2018 in this behalf provides “Improving the Terms and Conditions for ‘Other Service Providers’, including definitions, compliance requirements and restrictions on inter-connectivity”

The BPOs/ITES and Call Centers provide employment to millions of youth in this Country and earns Billions of Dollars (Estimated to touch 70 lakhs in direct employment and USD 350 Billion in revenues by 2025). The Governmetn has plans to increase the BPO seats to 1, 00,000/- from 48,000 seats.

The Other Service Provider (OSP) regulation is the framework which enables the operation of BPOs in India. TRAI is currently seeking views on how to improve this framework. This conference is the core forum bringing together all stakeholders ranging from the industry to the government, to deliberate existing challenges threadbare to come up with solutions and approaches to give a boost to the BPO industry in India.

➤ Vision & Focus Areas:

The Conference will focus on OSP related issues prevalent in India. In this conference consultation paper from TRAI will also be discussed and comments will be submitted to TRAI for further action. The event details & proposed discussions paper are available at

The vision of the conference is to create a flourishing BPO/OSP industry, which is spread across India and provides job opportunities. To achieve the vision we plan to interface with the various Ministries of Govt. of India, State Governments, Labour/ESI Departments, Large customers and employee organizations and other Industry forums and contribute towards faster growth by overcoming challenges

➤ Organizers/CMAI/TEMA/BPO Council of India:

The conference is being organized by CMAI Association of India (, BPO Council of India ( with technical association and guidance from Microsoft. Khaitan & Co. is the Knowledge Partner for the National Conference.

TEMA and CMAI, as you all know was established in 1990 for advocacy in telecom and is member of more than 180 Government committees contributing to policy making as also for testing/QA/spectrum/Govt. procurement etc.,

CMAI association of India has promoted BPO Council of India, which provides platform to Domestic and International Call Centers/OSP licensees for their targeted growth and development and to address various issues being faced by the industry from customer, HR or Government point of view and effectively contribute for development of sector and larger interest of the Country. Some of the initiatives are:

For joining the BPO Council of India, please send email and your logo

For more information about the National Conference, please contact Mr. Navtesh Goyal, ED & CEO :CMAI Association at +91 9711 869 771 and email is

For escalation to Prof NK Goyal, President CMAI +9198111298798